UNIFYD Terms and Conditions

1.Introduction and Acceptance of Terms

Welcome to UNIFYD, an AI-powered fitness coaching platform operated by Unifyd Group Pty Ltd (644 869 698) ("UNIFYD", "we", "us", or "our"). UNIFYD is accessible via the website at www.weareunifyd.com and the web application at app.weareunifyd.com (collectively, the "Platform").

By accessing or using the Platform, creating an account, or clicking "I agree" (or equivalent), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform.

These Terms form a legally binding agreement between you and UNIFYD. Please read them carefully. If you have questions, contact us at team@weareunifyd.com before using the Platform.

2.Definitions

In these Terms, the following words have these meanings:

• "Account" — the registered user account you create to access the Platform.
• "Content" — any text, data, workouts, training plans, images, or other material made available through the Platform.
• "Free Plan" — the no-charge tier providing access to core Platform features as described on the Platform.
• "Pro Plan" — the paid subscription tier providing full AI coaching features, as described on the Platform.
• "Subscription" — a recurring paid licence to access the Pro Plan features.
• "User Content" — any information, data, or content you submit to the Platform, including profile data, check-ins, and performance logs.
• "AI Content" — workouts, training plans, advice, or responses generated by artificial intelligence on the Platform.
• "Stripe" — Stripe, Inc., the third-party payment processor used by UNIFYD.

3.Eligibility and Age Requirements

You must be at least 13 years old to use the Platform. By creating an account or using the Platform, you represent and warrant that you meet this age requirement.

If you are between 13 and 17 years of age (inclusive), you must have the consent of a parent or legal guardian to use the Platform, and that parent or guardian agrees to be bound by these Terms on your behalf. UNIFYD reserves the right to request proof of age or parental consent at any time.

If you are a parent or legal guardian permitting a minor to use the Platform, you are fully responsible for the minor's use of the Platform, including any charges incurred, and you agree to these Terms on behalf of the minor.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that a user is under 13, we will immediately deactivate their account and delete associated personal information. If you believe a child under 13 has created an account, please contact us at team@weareunifyd.com.

4.Account Registration and Security

To access most features of the Platform, you must create an Account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account.

You agree to:

• Provide truthful and accurate information during registration and keep it updated.
• Keep your password secure and not share it with any third party.
• Notify us immediately at team@weareunifyd.com if you suspect unauthorised access to your Account.
• Not create more than one Account, or create an Account on behalf of another person without their consent.
• Not transfer or sell your Account to any other person.

UNIFYD is not liable for any loss or damage arising from your failure to maintain adequate account security. We reserve the right to suspend or terminate your Account if we have reason to believe your credentials have been compromised or these Terms breached.

5.Subscription Plans and Billing

5.1 Free Plan

UNIFYD offers a Free Plan that provides access to a defined set of Platform features at no charge. The features available under the Free Plan are described on the Platform and may change from time to time at our discretion with reasonable notice.

5.2 Pro Plan

The Pro Plan is a paid Subscription that unlocks the full AI coaching experience, including AI-generated training plans, adaptive load management, and advanced analytics. Pro Plan pricing is currently:

• Monthly: AUD $9.95 per month (billed monthly).
• Annual: AUD $99.90 per year (billed annually — equivalent to approximately two months free).

All prices are in Australian Dollars (AUD) and include GST where applicable. UNIFYD reserves the right to change pricing with at least 30 days' prior notice to existing subscribers.

5.3 Billing and Payment

All payments are processed securely by Stripe. By subscribing to the Pro Plan, you authorise us to charge your nominated payment method on a recurring basis at the interval you select (monthly or annual). Subscriptions renew automatically unless cancelled in accordance with clause 6.

You are responsible for ensuring your payment details remain valid and up to date. If a payment fails, we may suspend your access to Pro Plan features until payment is successfully processed. UNIFYD is not responsible for any bank fees or charges levied by your financial institution.

5.4 Free Trial Periods

UNIFYD may, from time to time, offer a free trial of the Pro Plan. Where a free trial is offered, the duration and conditions will be stated at the time of sign-up. Unless you cancel before the trial ends, your Subscription will commence automatically and you will be billed at the applicable rate.

6.Cancellation and Refunds

6.1 Cancellation by You

You may cancel your Pro Plan Subscription at any time through the account settings in the Platform, or by contacting us at team@weareunifyd.com. Cancellation takes effect at the end of the current billing period. You will continue to have access to Pro Plan features until your paid period expires, after which your Account will revert to the Free Plan.

6.2 Refund Policy

Subject to your rights under the Australian Consumer Law (ACL) and any applicable State consumer protection legislation, subscription fees are generally non-refundable. We do not provide refunds for partial billing periods.

However, we will provide a full or pro-rata refund where:

• You are entitled to a refund under the ACL (e.g., the service has a major failure that we cannot remedy).
• There is a billing error on our part.
• We cancel your Subscription other than for breach of these Terms.

Refund requests should be submitted to team@weareunifyd.com within 30 days of the charge in question. We will assess all requests in accordance with our obligations under Australian law.

6.3 Cancellation by UNIFYD

We reserve the right to cancel your Subscription or terminate your Account for any breach of these Terms, non-payment, or any conduct that we reasonably consider harmful to the Platform or other users. In such cases, we will provide reasonable notice unless the breach is so serious that immediate termination is necessary.

7.Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that:

• Violates any applicable Australian or international laws or regulations.
• Is fraudulent, deceptive, or misleading.
• Harms, harasses, threatens, or defames any person.
• Infringes the intellectual property rights of UNIFYD or any third party.
• Introduces viruses, malware, or other harmful code.
• Attempts to gain unauthorised access to any part of the Platform or its infrastructure.
• Scrapes, crawls, or uses automated tools to extract data from the Platform without our written consent.
• Reverse-engineers, decompiles, or disassembles any software forming part of the Platform.
• Uses the Platform to develop a competing product or service.
• Impersonates another person or entity.
• Posts or transmits content that is offensive, obscene, discriminatory, or otherwise objectionable.

UNIFYD reserves the right to investigate any suspected breach of this clause and to take appropriate action, including removing content, suspending or terminating Accounts, and reporting conduct to relevant authorities.

8.Health and Fitness Disclaimer

UNIFYD is an AI-powered fitness platform designed to support your training and general wellbeing. It is NOT a medical device, clinical service, or substitute for professional medical, physiotherapy, or nutritional advice.

You acknowledge and agree that:

• All AI Content (including workouts, training plans, check-in recommendations, and load management suggestions) is generated by artificial intelligence and is provided for general fitness guidance only. It does not take into account your individual medical history, clinical needs, or specific physical condition beyond the profile information you provide.
• You must consult a qualified medical professional, physiotherapist, or other relevant health professional before beginning any exercise programme on the Platform, particularly if you have any pre-existing medical condition, injury, illness, disability, pregnancy, or other health concern.
• Exercise involves inherent risk of injury. You voluntarily assume all risks associated with participating in any physical activity recommended or facilitated by the Platform.
• UNIFYD's load management and fatigue monitoring features are tools to support your training decisions — they are not medical assessments. You must always listen to your body and stop exercising if you feel pain, discomfort, dizziness, shortness of breath, or any other unusual symptom.
• You are solely responsible for ensuring that any physical activity you undertake is appropriate for your current state of health and fitness.
• Nutritional information or suggestions, if provided, are general in nature and do not constitute dietary or medical advice.

To the maximum extent permitted by law, UNIFYD is not liable for any injury, illness, death, loss, or damage arising from your reliance on AI Content or your participation in any activity recommended by the Platform.

9.AI-Generated Content and Limitations

The Platform uses third-party artificial intelligence technology (including Claude, developed by Anthropic, PBC) to generate personalised fitness content. You understand and agree:

• AI Content is generated algorithmically based on the information you provide. It may not always be accurate, appropriate, or suitable for your circumstances.
• AI models can produce unexpected or incorrect outputs. UNIFYD does not warrant the accuracy, completeness, or fitness for purpose of any AI Content.
• The quality and relevance of AI Content depends on the accuracy of the information you provide in your profile and check-ins. You are responsible for keeping your profile information accurate and up to date.
• AI Content does not constitute professional coaching advice. Any decisions you make based on AI Content are made at your own risk.
• UNIFYD may update, change, or retrain the AI models used on the Platform at any time, which may affect the nature of AI Content you receive.

10.Intellectual Property

10.1 UNIFYD's IP

All content on the Platform, including but not limited to the software, design, graphics, text, logos, workout libraries, and AI systems, is owned by or licensed to Unifyd Group Pty Ltd and is protected by Australian and international intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without our prior written consent.

10.2 Licence to You

Subject to your compliance with these Terms, UNIFYD grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial fitness purposes.

10.3 Your User Content

You retain ownership of any User Content you submit to the Platform. By submitting User Content, you grant UNIFYD a non-exclusive, worldwide, royalty-free licence to use, store, process, and display that User Content for the purpose of providing and improving the Platform, including training and improving AI models. This licence continues after termination solely to the extent necessary to fulfil our legal obligations or maintain our systems.

You represent and warrant that your User Content does not infringe any third-party rights and that you have all necessary consents to submit it.

11.Privacy and Data Collection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at weareunifyd.com/privacy.

By using the Platform, you consent to the collection and use of your personal information in accordance with our Privacy Policy. Key points include:

• We collect profile data, performance metrics, check-in responses, and usage data to provide and improve the Platform.
• We use health-related information you provide (e.g., fitness level, injury history) solely to personalise your experience and AI Content. We do not sell this information to third parties.
• We may share data with trusted third-party service providers (including Stripe for payments and Supabase for authentication and database services) solely for the purpose of delivering the Platform.
• We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• Where you are located in the European Economic Area or United Kingdom, we also comply with applicable data protection law, including the GDPR.

12.Third-Party Services

The Platform integrates with or relies upon third-party services, including:

• Stripe, Inc. (payment processing) — subject to Stripe's terms.
• Supabase, Inc. (authentication and database hosting).
• Anthropic, PBC (Claude AI engine for content generation).

Your use of third-party services is subject to their respective terms and privacy policies. UNIFYD is not responsible for the conduct, content, or policies of any third-party service provider. We make no warranty as to the availability, accuracy, or performance of third-party services.

The Platform may also contain links to external websites. UNIFYD is not responsible for the content or privacy practices of those websites, and linking does not imply endorsement.

13.Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, UNIFYD makes no representations or warranties of any kind, express or implied, regarding:

• The accuracy, reliability, completeness, or suitability of any Content or AI Content.
• Uninterrupted, error-free, or secure access to the Platform.
• The Platform meeting your specific fitness goals or expectations.
• The fitness or safety of any exercise recommended by the Platform for your individual circumstances.

Nothing in these Terms limits or excludes any guarantee, condition, warranty, right, or remedy that cannot be excluded under the Australian Consumer Law.

14.Limitation of Liability

To the maximum extent permitted by applicable law, UNIFYD's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform will not exceed the greater of:

• The total amount you paid to UNIFYD in the 12 months preceding the event giving rise to the claim; or
• AUD $100.

In no event will UNIFYD be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of data, loss of income or profit, personal injury, or property damage, even if we have been advised of the possibility of such loss.

Nothing in these Terms limits or excludes liability that cannot be excluded under the Australian Consumer Law, including any consumer guarantees that apply to our services.

15.Indemnification

You agree to indemnify, defend, and hold harmless UNIFYD and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of or inability to use the Platform.
• Your User Content.
• Your violation of these Terms.
• Your violation of any applicable law or the rights of a third party.
• Any physical injury or illness arising from your participation in activities recommended by the Platform.

16.Platform Availability and Changes

UNIFYD does not guarantee that the Platform will be available at all times. We may suspend, modify, or discontinue any part of the Platform at any time for maintenance, upgrades, or any other reason. We will endeavour to provide reasonable notice of planned downtime where practicable.

We reserve the right to modify, add, or remove features from the Platform at any time. Changes to paid features that materially reduce the value of the Pro Plan will be communicated to active subscribers with at least 30 days' notice, giving you the right to cancel your Subscription and receive a pro-rata refund.

17.Termination

You may close your Account and stop using the Platform at any time by contacting us at team@weareunifyd.com. If you have an active Subscription, the terms in clause 6 apply.

We may suspend or terminate your Account immediately and without notice if:

• You materially breach these Terms and the breach is incapable of remedy.
• You breach these Terms and fail to remedy the breach within 7 days of written notice.
• We are required to do so by law.
• Your conduct creates a risk of harm to the Platform, other users, or third parties.

On termination, your licence to use the Platform ceases immediately. Clauses that by their nature should survive termination (including clauses 8, 10, 11, 13, 14, 15, and 19) will continue to apply.

18.Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, applicable laws, or business practices. When we make material changes, we will notify you by email (to the address associated with your Account) or by a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Platform and, if applicable, cancel your Subscription before the changes take effect.

19.Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You and UNIFYD each submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia for the resolution of any disputes.

Before commencing any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may seek resolution through mediation or the courts as applicable.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court.

20.General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and UNIFYD with respect to the Platform and supersede all prior or contemporaneous communications.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision under these Terms will not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. UNIFYD may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

20.5 Force Majeure

UNIFYD will not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, pandemics, internet outages, or acts of government.

20.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and UNIFYD.

21.Contact Us

If you have any questions about these Terms, wish to make a complaint, or need to exercise any rights you have under applicable law, please contact us:

We aim to respond to all enquiries within 5 business days.